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My printed documents are wrinkled or creased. How can I correct this?
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Color Laser LED FAX/MFC DCP9040CN DCP9045CDN HL3180CDW HLL3290CDW MFC9010CN MFC9120CN MFC9125CN MFC9130CW MFC9320CW MFC9325CW MFC9330CDW MFC9330CDWB MFC9340CDW MFC9420CN MFC9440CN MFC9450CDN MFC9460CDN MFC9560CDW MFC9840CDW MFC9970CDW MFCEX670W MFCL3710CW MFCL3750CDW MFCL3770CDW MFCL8600CDW MFCL8610CDW MFCL8850CDW MFCL8895CDW MFCL8900CDW MFCL8905CDW MFCL9550CDW MFCL9570CDW MFCL9610CDN MFCL9630CDN MFCL9670CDN REXMFCL8600CDW Color Laser LED Printer HL2400C HL2400CE HL2400CEN HL2400CN HL2600CN HL2700CN HL3040CN HL3045CN HL3070CW HL3075CW HL3140CW HL3150CDN HL3170CDW HL3400CN HL3450CN HL4000CN HL4040CDN HL4040CN HL4050CDN HL4070CDW HL4150CDN HL4200CN HL4570CDW HL4570CDWT HLEX470W HLL3210CW HLL3230CDW HLL3270CDW HLL8250CDN HLL8260CDW HLL8350CDW HLL8350CDWT HLL8360CDW HLL8360CDWT HLL9200CDW HLL9200CDWT HLL9300CDWT HLL9310CDW HLL9410CDN HLL9430CDN HLL9470CDN Inkjet FAX/MFC DCP110C DCP120C DCP130C DCP165C DCP330C DCP350C DCP375CW DCP385C DCP395CN DCP540CN DCP560CN DCP585CW DCPJ100 DCPJ105 DCPJ125 DCPJ140W DCPJ152W DCPT310 DCPT420W DCPT510W DCPT520W DCPT710W DCPT720DW FAX1360 FAX1820C FAX1840C FAX1860C FAX1920CN FAX1940CN FAX1960C FAX2440C FAX2480C FAX2580C MFC210C MFC230C MFC240C MFC250C MFC255CW MFC290C MFC295CN MFC3100C MFC3200C MFC3220C MFC3240C MFC3320CN MFC3340CN MFC3360C MFC3420C MFC3820CN MFC390MC MFC420CN MFC440CN MFC4420C MFC420CNSE MFC465CN MFC4820C MFC490CW MFC495CW MFC5100C MFC5200C MFC5200CN MFC5440CN MFC5460CN MFC5490CN MFC580 MFC5840CN MFC5860CN MFC5890CN MFC5890CW MFC5895CW MFC590 MFC620CN MFC620CW MFC640CW MFC6490CW MFC665CW MFC685CW MFC6890CDW MFC7000FC MFC7050C MFC7150C MFC7160C MFC7200FC MFC7300C MFC7400C MFC790CW MFC795CW MFC820CW MFC845CW MFC885CW MFC9100C MFC9200C MFC990CW MFCJ1010DW MFCJ1012DW MFCJ1170DW MFCJ1205W MFCJ1205WXL MFCJ1215W MFCJ200 MFCJ220 MFCJ245 MFCJ265W MFCJ270W MFCJ280W MFCJ285DW MFCJ410W MFCJ415W MFCJ425W MFCJ430W MFCJ4310DW MFCJ4320DW MFCJ4335DW MFCJ4345DWXL MFCJ435W MFCJ4410DW MFCJ4420DW MFCJ4420DWB MFCJ450DW MFCJ4510DW MFCJ4535DW MFCJ460DW MFCJ4610DW MFCJ4620DW MFCJ470DW MFCJ4710DW MFCJ475DW MFCJ480DW MFCJ485DW MFCJ491DW MFCJ497DW MFCJ5330DW MFCJ5340DW MFCJ5520DW MFCJ5620DW MFCJ5720DW MFCJ5830DW MFCJ5830DWB MFCJ5830DWXL MFCJ5845DW MFCJ5845DWXL MFCJ5855DW MFCJ5910DW MFCJ5920DW MFCJ5930DW MFCJ5945DW MFCJ5955DW MFCJ615W MFCJ625DW MFCJ630W MFCJ650DW MFCJ6510DW MFCJ6520DW MFCJ6530DW MFCJ6535DW MFCJ6555DW MFCJ6535DWXL MFCJ6545DW MFCJ6545DWXL MFCJ6710DW MFCJ6720DW MFCJ680DW MFCJ690DW MFCJ6910DW MFCJ6920DW MFCJ6925DW MFCJ6930DW MFCJ6935DW MFCJ6945DW MFCJ6955DW MFCJ775DW MFCJ775DWL MFCJ775DWXL MFCJ805DW MFCJ805DWXL MFCJ815DWXL MFCJ825DW MFCJ835DW MFCJ870DW MFCJ875DW MFCJ880DW MFCJ885DW MFCJ895DW MFCJ985DW MFCJ985DWXL MFCJ995DW MFCJ995DWXL MFCT810W MFCT910DW MFCT920DW PPF1800C RMFCJ680DWB RMFCJ985DWB Mono Laser Printer HL1020 HL1030 HL1040 HL1040IM HL1040DX HL1050 HL1050DX HL1050IM HL1060 HL1060E HL10H HL10PS HL10V HL1110 HL1112 HL1202 HL1212W HL1230 HL1240 HL1240DX HL1250 HL1250DX HL1260 HL1260E HL1270N HL1435 HL1440 HL1450 HL1470N HL1650 HL1650N HL1650NPLUS HL1660 HL1660E HL1660EN HL1660N HL1670DTN HL1670N HL1850 HL1870N HL2030 HL2040 HL2060 HL2060N HL2070N HL2130 HL2135W HL2140 HL2170W HL2220 HL2230 HL2240 HL2240D HL2270DW HL2275DW HL2460 HL2460N HL2460DTN HL2460TN HL3260N HL4 HL4PS HL4V HL4VE HL5040 HL5050 HL5050LT HL5070N HL5140 HL5150D HL5150DLT HL5170DN HL5170DNLT HL5240 HL5250DN HL5250DNDB HL5250DN-DB HL5250DNT HL5255DN-MICR HL5255DNMICR HL5280DW HL5340D HL5350DN HL5370DW HL5370DWT HL5440D HL5450DN HL5470DW HL5470DWT HL6 HL6050D HL6050DN HL6050DTN HL6050DW HL6180DW HL6180DWT HL630 HL630M HL630PLUS HL631 HL641 HL645 HL645M HL645PLUS HL650 HL655M HL660 HL660PLUS HL660PS HL665 HL6E HL6T HL6V HL7050 HL7050DTN HL7050N HL7050TN HL720 HL730 HL730DX HL730PLUS HL760 HL760DX HL760PLUS HL8 HL8050DTN HL8050N HL8050TN HL8E HL8PS HL8V HL960 HLL2300D HLL2305W HLL2305W HLL2315DW HLL2320D HLL2325DW HLL2340DW HLL2345DW HLL2350DW HLL2360DW RHLL2360DWB HLL2365DW HLL2370DW HLL2370DWXL HLL2379DW HLL2380DWB HLL5000D HLL5100DN HLL5200DW HLL5200DWT HLL6200DW HLL6200DWT HLL6250DW HLL6300DW HLL6400DW HLL6400DWG HLL6400DWT HLL6400DWX MFCP2000 MFCP2500 WL660 Don't see your model number? Click here to enter it and find related answers.
If the printed pages wrinkle or crease, follow the steps below. 1. Turn the machine off using the power switch located on the right side of the machine. 2. Open the back cover. NOTE: After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. 3. Pull the green tabs (2) at the left and right sides toward you and fold down the fuser cover (1).
NOTE: If the envelope levers (3) inside the back cover are pulled down to the envelope position. Lift these levers to the original position before pulling the green tabs (2) down. 4. Check in between the two fuser rollers and see if you see any damage to the rollers or if there is any paper stuck. If you find a paper stuck, very carefully remove it. NOTE: When removing stuck paper from in between fuser rollers, be careful as the area or the rollers might be extremely hot if the machine has just been recently used.
5. Close the fuser cover (1).
NOTE: If you print on envelopes, pull down the envelope levers (2) to the envelope position again before closing the back cover. 6. Turn the machine on using the power switch located on the right side of the machine and print the document you were printing. - If problem continues, continue to next step. 7. Check that paper is loaded into the paper tray correctly. a. Pull the paper tray completely out of the machine and remove the paper from the paper tray.
b. While pressing the green paper-guide release lever in the back of the paper tray, slide the paper guide to fit the paper size. Adjust both the right and rear paper guides. Make sure that the guides are firmly in the slots. Make sure the paper guides touch the sides of the paper so it will feed properly.
c. Put paper in the paper tray. The side to be printed on must be face down. Make sure that the paper is flat in the tray and below the maximum paper mark. The maximum paper mark is located on the right paper guide and marked with 3 red down arrows. d. If the machine is used infrequently, turn over the stack of paper in the paper tray. Also, try rotating the paper 180 degrees in the paper tray. NOTE: The tray can hold up to 250 sheets of 20 lb paper. Paper with a weight of 16 to 28 lbs can be used in the tray. Paper from 29 to 43 lbs, labels, and envelopes should be loaded in the MP Tray. e. Put the paper tray firmly back into the machine. 8. Check that the paper used meets the Media Type setting in the printer driver. 9. Try using new paper from a fresh ream. 10. Check the paper used meets Brother's recommended paper specifications. Recommended Paper
Recommend Paper Weight Plain Paper 20 - 28 lbs. Recycled Paper 16 - 28 lbs. Bond Paper 16 - 43 lbs. Thin Paper 16 - 20 lbs. Thick Paper 28 - 43 lbs. (used in MP Tray only) Recommend Paper Size
Before buying a large quantity of paper, you should test the paper to make sure it is suitable. - Use paper that is made for plain paper copying. - Use paper that is 20 to 28 lb (75 to 105 g/m2). - Use neutral paper; do not use acidic or alkaline paper. - Use long grain paper. - Use paper with moisture content of approximately 5%. - DO NOT use ink jet paper because it may cause a paper jam or damage your machine. - Preprinted paper must use ink that can withstand the temperature of the machine's fusing process 392 degrees Fahrenheit (200 degrees centigrade). NOTE: if you use paper other than the ones recommended, the paper could jam, misfeed, wrinkle, or crease.
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