1. Can I use my health insurance, my FSA or Medicare to pay for the SoClean?

At this time the SoClean 3 is not covered by health insurance as it is considered a luxury item. SoClean 3 is eligible for FSA and HSA reimbursement, and you can use your FSA or HSA debit card.

3. Is the SoClean 3 compatible with all masks and headgear?

The SoClean 3 is compatible will all different masks and headgear. However, some head gear includes nylon, memory foam or natural rubber, which are not compatible with ozone. For this reason we recommend removing head gear that contains nylon or natural rubber. For questions regarding the materials in your headgear, please contact your medical equipment provider or the manufacturer.

5. Does the SoClean 3 use activated oxygen to maintain my sleep equipment?

Yes, the SoClean 3 utilizes an advanced O3 System Generator to activate ambient oxygen, turning it into ozone, one of the most potent disinfectants. Activated oxygen naturally kills harmful bacteria and viruses.

7. Will the SoClean 3 remove any dirt or other build ups from my sleep equipment?

No. If you find organic matter on your items, such as dirt or oil, we suggest using a mild, unscented soap and warm, drinking-quality water to clean your sleep equipment before placing it into the SoClean 3 chamber.

9. This is very different from my SoClean 2. Does the SoClean 3 use a check valve or side slot plug?

The SoClean 3 no longer has a visible check valve that needs to be changed with the filter. The check valve has moved within the unit, and additionally there is a back up PTFE membrane filter in the unit to preventing the water from entering the SoClean 3. In addition, no side slot plug is required with the SoClean 3. There is only one hose slot, where your hose must rest and lid closed in order to run a Maintenace Cycle.

11. How do I set the start time on the SoClean 3?

The Cycle Delay button is used to set a 2, 4, or 8 hour delay to the start of your Maintenance Cycle. Or if you prefer, you can use the Maintenance Cycle button to immediately start the maintenance process with a single push.

13. How will I know when the "Maintenance Cycle" is complete?

At the end of the "Maintenance Cycle", the Cycle Complete icon will light up green. You can now press the Lid Open Button and remove your mask.

15. Will the SoClean 3 maintain my sleep equipment by using only the Fresh Air Cycle?

No, the Fresh Air Cycle does not maintain your sleep equipment. It is intended to freshen the sleep equipment after running a Maintenance Cycle. The Fresh Air Cycle can be used 3 times before a Maintenance Cycle is required.

17. Is it possible to cancel a Fresh Air Cycle once it has started?

No, the Fresh Air Cycle cannot be canceled, or the Lid be opened during the cycle itself. You will be able to open the Lid when the Cycle Complete icon illuminates green.

19. How long will the filter in the SoClean 3 last?

The Filter converts ozone in your SoClean 3 and sleep equipment accessories into fresh oxygen as it exhausts from the unit. This component must be replaced every 6 months. Your SoClean 3 will remind you when it needs to be replaced. Learn more about SoClean 3 Filter replacements here.

21. Is there a filter timer on the SoClean 3 that needs to be reset after replacing a filter?

There is no filter timer reset necessary with the SoClean 3 as the unit detects the filter being replaced. Each filter contains a microchip and the SoClean 3 will reset itself. Learn more about SoClean 3 Filter replacements here.

2. Will the SoClean 3 work with my sleep equipment and hose?

SoClean 3 connects to most popular sleep equipment hoses. If you have any questions about your specific sleep equipment, please contact Customer Care at 866-501-3705.

4. How does the SoClean 3 connect to my sleep equipment?

If you have questions about how to connect SoClean 3 to your specific sleep equipment, please refer to the user manual or call Customer Care at 1-866-501-3705.

6. Do I still need to handwash my sleep equipment?

Wash and clean your hose and mask regularly as recommended by the manufacturer. Use mild, unscented soap and warm, drinking-quality water.

8. Can I use the SoClean 3 to disinfect items other than my sleep equipment?

The SoClean 3 is designed and tested for use at home with sleep equipment only.

10. Where is the power button located on the SoClean 3?

There is no power button on your SoClean 3. The device was made to power “on” when the Power Adapter is plugged into your SoClean 3 and the AC wall socket.

12. How long does it take the SoClean 3 to complete a Maintenance Cycle?

The SoClean 3 can be used daily to maintain your sleep equipment accessories. The Maintenance Cycle is approximately 1 hour and 15 minutes.

14. Is it possible to cancel a Maintenance Cycle once it has started?

Yes, you can cancel the Maintenance Cycle at any time regardless of where your SoClean 3 is in the process of maintenance. The SoClean 3 will pump air through the system for approximately 12 minutes after the Maintenance Cycle is canceled in order to clear ozone from your sleep equipment. The Lid will remain locked until the cancellation is complete.

16. How long does it take to run a Fresh Air Cycle?

The Fresh Air Cycle will take approximately 5 minutes to complete. During the Fresh Air Cycle, the Fresh Air Cycle button will illuminate blue to indicate the Fresh Air Cycle is operating. The Progress Bar on the Control Panel will progressively illuminate blue as the cycle proceeds to completion.

18. Where can I order accessories for the SoClean 3?

To reorder supplies (such as CPAP Mask Wipes or Neutralizing Pre-Wash), visit SoClean.com or call 866-501-3705. Please note: Your SoClean 3 device has been designed to work only with authentic SoClean 3 Filters. You will not be able to operate your SoClean system with an inauthentic SoClean 3 Filter. Learn more about SoClean 3 Filter replacements here.

20. How will I know when to change the filter?

When it is time to replace the filter, a flashing amber filter icon will appear on the control panel. This indicates that it is time to order a new Filter. The icon will flash amber only when you interact with your SoClean. From the time it begins to flash amber, you have 30 days or 30 uses (whichever comes first) to replace the Filter. NOTE: You can still use your SoClean 3 to maintain your sleep equipment accessories during this time. Learn more about SoClean 3 Filter replacements here.

22. Can I use the USB charging port on the SoClean 3 for cell phones or other small devices? Can it be used to charge larger items, such as a laptop?

The USB charging port on the SoClean 3 will provide 0.5 amps of current at 5 volts. As a result, it is intended for smaller items, such as cell phones and will not work well for charging larger devices.