This response is not at all helpful, it just take you back to a screen which is easily accessible, but useless if you know what you need and just need to make an appointment at your local Apple Store. I have also had problems making an appointment by phone. Again this is designed to solving the problem without any personal input. In essence this assumes we are all idiots and can't make the decision that we need to visit the Genius Bar in the store. The help when there is always good, but please to not assume that we are all Luddites and cannot decide on options for ourselves. All I need is a replacement battery my iPhone 6, one of these listed as having a problem with battery life. So far I have been sitting here for at least 10 minutes and am no nearer booking an appointment.

Before you ask, the score for this service is a big fat ZERO!